MODE worked with the Australian Red Cross (ARC) to design a space that houses their Homelessness Team in a manner that was sufficiently flexible to undertake a vast scope of programming for both staff and clients, provide equal access and importantly, provide a level of aesthetic appeal and interest sufficient to encourage the customer to come through the front door. The fitout is intended as a working canvas that provides a sound base for the team and the customers; a canvas that is open to further development by its users, to promote ownership and a sense of self, over time.